Account Deletion
Todemy lets parents delete their account, or an individual child's profile, at any time. This page explains how to request deletion, what happens to your data, and how long it takes — consistent with our Privacy Policy.
1. How to Request Deletion
In the app:
- Open the app
- Go to Settings > Help & Support
- Tap “Delete Account”
- Confirm the request
Without the app (web request):
- Email us at business@todemy.com from your registered email address, with the subject line “Account Deletion Request”
- Include your registered email or phone number so we can locate and verify your account
2. Data That Is Deleted
Once a request is verified, we delete:
- Parent account information — name, email, phone number, login details
- Child profile information — name/nickname, age, learning preferences, progress and milestones
- Learning and app usage data — lessons accessed, activity history, interaction patterns
- Health and wellness data, if enabled — allergies, dietary preferences, vaccination records, height/weight, heart-rate readings, and scanned prescriptions, lab reports, or medical documents
- Voice, audio, and AI interaction data — voice recordings, transcripts, chat inputs
- Location and community data — posts, messages, and location shared through community features
- Device and technical logs tied to your account
3. Deletion Timeframe
- Your account and the data listed in Section 2 are removed from our active systems within 7 days of a verified request
- Any residual copies in backups are purged during our normal backup rotation shortly after
- You will receive a confirmation once your deletion request has been completed
4. Verifying Your Request
To prevent someone else from deleting your account, we may ask you to confirm details such as your registered email or phone number before processing the request.
5. Contact
Questions about deletion or your data:
